Tell HN: Our paid Claude AI subscription unavailable >1 week and no support

9 points by KellyCriterion 2 hours ago | 5 comments

Dear all,

our team is using a Claude AI Team plan for more than 1 year already:

- we are a normal company, doing normal business, nothing critical

- all our bills are paid and we can see them as paid

- nontheless, the service is not available for more than one week to us

Question:

- any other idea to reach out to them than their "Fin AI Chatbot" at support@anthropic.com?

- did anybody else had the same experience? If yes, what helped to solve it?

Its really frustrating :-(

(especially since some people built their interal workflow around Claude, now they are somehow stuck)

digikata 48 minutes ago |

I would be cautious about using proprietary platform features from any AI vendor right now. They all have scaling headaches, and also are in the middle of mass feature churn.

For must work company services, I'd require multi-vendor/multi-model routing if it's any sort of automation, and if its more SaaS, lean towards a service with selectable backend provider/model for misc office work. Self hosted is nice for some situations too.

kay_o 1 hour ago |

Help to solve; subscribe to Enterprise and pay for support contract.

KellyCriterion 1 hour ago | |

Haha, good one! :-D

Actually, this was what we already discussing this morning, because this was our assumption, too :-))

kay_o 54 minutes ago | | |

This was serious post sadly !

All self serve tiers Claude Team, OpenAI Business, ... all are considered the same as personal plan. The only differentiated tier is [self service] || [enterprise support contract with guarantees]

r_lee 1 hour ago | | |

It's either that (pay $1 million or something) or find an Anthropic employee here or post on X

you might also want to try calling sales and asking if this is how their product is intended to work, they might be able to escalate