I expect more businesses will transition to this strategy to counter NYC's new rule. They won't necessarily lower the price, but you will have to sign up for a one-year term, then they will hit you with a massive cancellation fee if you "click to cancel".
Which is where AI comes in.
Companies that are user-hostile have no place in the future.
edit: love the downvotes for pro-user rights advocacy. Keep it real, HN.
They should for sure list the annual price and the monthly price but it's not "burried".
If I see: "Annual Subscription - $120/year, billed $10/month" I assume I'm paying $120 even if I cancel after 6 months.
But, if I cancel after 6 months, and the message to me is "$60 cancellation fee", I'm very confused - I thought I was paying the remaining $60 I owe them...? The amount may be the same but it's confusing nonetheless.
(Compare the city’s historic problems around preventing illegal de-stabilization of rental units, inability to prevent the NYPD from parking on sidewalks, and so forth.)
What needs to happen for rules like this is: 1. the complaint should be easy/automatic to validate and rule on, 2. hard for the company to appeal and stonewall, and 3. the fine money should go to the person who filed the complaint as a bounty to motivate people to look for violators.
(It's worth noting that the city does sometimes enforce new regulations well, and in a way that the public is aware of. For example, businesses in the city are required to accept hard cash as payment, and the penalties for not doing so can be significant. Friends have told me that the city is very proactive about responding to those complaints. Anecdotally, the city has also become much better about responding to some forms of illegal parking and idling over the past few years. It certainly helps when the incentives are aligned, i.e. the cost of the enforcement program is supported by the fines collected.)
Assuming that you pay with a credit card, I would assume you could dispute the charge on the basis that they're violating the law and win any faceoff immediately on that basis.
The example of a yearly subscription paid monthly should make this obvious. You can't exit this arrangement after 6 months and expect to simply not pay the remaining 6 months, as the contract was for a whole year. All this law does is force the business to make it easy for you to cancel any auto-renew for a second year. But if the business doesn't do that and you dispute a payment, how hard do you expect your bank to work to figure out if this payment was for a part of the original contract, or for an auto-renewal you should have been able to easily canceled, but haven't?
Failing to provide salary transparency in job postings is another common one with zero enforcement.
Source: I'm an EU digital policy analyst in Brussels.
games will be regulated and cant be easily shut down. Lets see what "Stop killing games" will say.
edit: According above website had too optimistic interpretation. Anyway it looks like Stop Killing Game transforms into pro-consumer video games association. And thats overdue and yet very interesting and missing.
https://www.ftc.gov/news-events/news/press-releases/2024/10/...
So many other similar examples, like Bank Overdraft Fee Caps, Credit card late fees, personal data safeguards, and so much more.
The last productive mayor New York had was Bloomberg. Then we had a leftist idiot (who did, granted, pass universal pre-K). Then we had a reactionary centrist muppet (who did, granted, pass some decent pro-development policies). So over a decade of bad executives coming to power with one or two good ideas that they implemented in their first year and then became pests.
So if a startup lets someone sign up using Stripe, for example, does this mean that they need to have a way to unsubscribe that is as easy as Stripe? Lots of companies have a way to unsubscribe electronically, but it requires logging in to your account, going into settings, saying you want to unsub, and possibly declining various offers to stay.
Surely at some point a company could cross the line of "a simple cancellation mechanism that is as easy to use as the mechanism the consumer used to provide consent". But where is the line exactly? Surely you don't have to have a big red cancel button on every page of your platform, but at the same time surely it can't be hidden 8 levels down in the settings.
Some examples would be helpful to let businesses and consumers know what is acceptable and what is not acceptable.
1. If non-money sub, categorize its content and create a P1 watch event and a set of follow up actions.
2. If its a money/trial sub, create a P0 watch event and its own set of followup actions.
All watch events are queued for me by priority where i ask on the weekend: "Tell me P0 events", it then asks me what action. The ergonomic factor here is I the human can tune this valve on the information hose. There is also a dashboard for P0 notifications and an android push notification that notifies me of P0 events, but they aren't "consumed" until i decide. There are tons of places this can be useful: make progress on non-work related todos, systematic investment, writing year-end reviews.
None of this is rocket science.
**Local service webhooks are the key: Every web-hook has some kind of decision maker in it - an LLM + deterministic logic.
IL has had click-to-cancel since 2022. (Actually 2000, but updated in 2022, with continuous amendments being put forward all the time.)
So close yet so far
New York City to ban deceptive subscription practices
― Upton Sinclair
Unless there were several efforts to get you to think twice before subscribing, clearly trying to get you to think twice before unsubscribing is not as easy to use.
No extra hoops at all.
To signup they just went to foo.com and there was list of plans with links to their sign up pages right there, so click one of those, fill out the one page form, click submit.
To cancel, they have to go to foo.com, click the login link, full in the login form, click to submit, then on their home page click on the profile icon to get the profile menu, click account in that menu, and then click the cancel button on the account page.
That's 2 clicks to sign up and 5 to cancel--6 if the cancel button asks if you are sure.
The only reason any company would have trouble complying with this rule is if they want to abuse customers to keep them from canceling when they want to cancel. The amount of sympathy I have towards such companies requires advanced scientific notation to quantify.
This is what courts are for. There is no exact line because many situations are different.
Surely you don't have to have a big red cancel button on every page of your platform
Why not?
Some examples would be helpful
The text you quoted is clear enough to me, and it's probably clear to any reasonable person (most rules are written this way). If you're worried about gaming the system to find the exact process that just on the "legal" side of things, you probably aren't reasonable.
So now you’ve opened a bunch of businesses up to liability from an upset customer who files a complaint, even if they are making a good faith effort to follow this law.
That is why clear and specific details should be in the law, not vague hand wavy things that require lawyers and judges to interpret.
Not sure if it was the only cause, but in a month since then, conversion rates 2x'd (~100/mo to ~250/mo), while % of cancel/refund requests have stayed the same.
Then again, the lobbying and resistance from Chrome must be unreal because it would be pretty huge blow for them to enable such setting.
We will see a patchwork regime, where companies make it easy to cancel if you’re in NYC or another jurisdiction with similar rules, but difficult otherwise. When you see this, you must remember that the easiest thing would have been to make it easy for everyone to cancel regardless of location. That would be perfectly legal and it would be the cheapest option to build. If a company didn’t do that it’s because they made a deliberate choice to spend more money just so they could continue screwing some people over.
Lina Khan's FTC passed a rule to make click-to-cancel nationwide in 2024.
It was killed on procedural grounds by the highly conservative Eighth Circuit Court of Appeals.
The take-away from how it was killed boils down to "we (companies) know that we'd lose more than $100 million dollars if people could reasonably unsubscribe rather than deal with our dark patterns".
The old FTC would have been able to fix the procedural problem, but then Trump took office and gutted the FTC and destroyed all the good work it was doing.
Since the federal government is failing us, I support local governments doing the right thing. If enough do, companies will eventually be forced into compliance nationally because it won't be worth the complexity to have hundreds of regional carve-outs.
So I provided a fake address in California, and it was done.
Unfortunately that's how things work these days sometimes.
>Fee applies of half your remaining annual commitment if you cancel after Nov 01
and for the prepaid option
>No refund if you cancel after Nov 01
https://www.adobe.com/#mini-plans-web-cta-creative-cloud-car...
> “Dark patterns” (also called deceptive or manipulative design) are interface choices that steer users towards decisions they would not otherwise make, for example:
> Making the “accept all” option bright and prominent, but hiding “reject” or “manage settings”
Not a direct reference, but it's clear exactly what it's getting at.
Wouldn't call it a big win though. If it's not established as a browser level setting instead of some shitty per-website banner that expires every 3 weeks as the site adjusts its ad serving system once again? We're still in cookie law hell.
Isn't this already illegal? By law the websites are required to make full opt out single click. They just don't care.
Then he lied about the COVID numbers so he could write a shitty book about how great of a governor he was around that time. That seems decidedly ineffective to me, unless the goal was to kill people I guess. He sucked, we're good to be rid of him.
He sucked. He probably still does.
[1] If the city actually ran the MTA I suspect it would be competent.
> the city actually ran the MTA I suspect it would be competent
I’m cautiously doubtful. We lost control for a reason. And the current MTA is pretty well run, especially if you include commuter rail in the mix.
I guess I don't concede that he did anything competently, or at least more competently than any other politician would be.