I lived in an apartment building that required you to sign an agreement with a third party to pick up your packages in the package room.

You had to give them your phone number so they could send you a code to access the package room, then also agree to collection of photographs and videos of you.

I didn't do it.

I think a lot of other people didn't do it. Some would have the packages delivered to their front door. Others got their packages "held hostage".

So the customer alleges they grabbed their biometrics but the article doesn’t state why they seem sure. Unless it auto unlocked the contents for him on the next delivery when his face came into view it’s unclear to me why he seems confident.