Posmetrics (YC W13) launches to help businesses collect better customer feedback(blog.ycombinator.com) |
Posmetrics (YC W13) launches to help businesses collect better customer feedback(blog.ycombinator.com) |
Side note: NPS questions should be on a 10 point scale, and the actual NPS should be the % of promoters - % of detractors instead of a straight average.