Posmetrics (YC W13) launches to help businesses collect better customer feedback

Posmetrics (YC W13) launches to help businesses collect better customer feedback(blog.ycombinator.com)

22 points by mlutsky1231 13 years ago | 2 comments

kapilkale 13 years ago |

This looks cool. Is it meant to on a dedicated iPad or in a Square-type POS flow?

Side note: NPS questions should be on a 10 point scale, and the actual NPS should be the % of promoters - % of detractors instead of a straight average.

eschluntz 13 years ago | |

It's meant to run on a dedicated iPad in a business. Yes, we calculate NPS from those questions as well as the average response, and use the NPS as the primary metric to compare between locations and track satisfaction over time.