This is an attempt at taking me out of that process, and automating it.
I was also confused about what CSVs I was supposed to create. It's not clear that you're generating CSVs of user data.
Thanks for the feedback — we'll see if we can make that clearer.
What is "your users" in this context?
"Your users" is _your_ users. You add a Javascript snippet to your app which sends us up-to-date information about your users (as they move around your app) — we record that data and allow you (or a colleague) to download a CSV of the data at any time.
Does that make sense?