Sarah sells a dress for ₡500 (₡=in-app currency) then buys a handbag for ₡400.

Ann, has proof of posting, but Sarah says there was no handbag inside the parcel.

This is Sarah's second transaction and Ann's third, they both have positive feedback from previous deals on the platform.

Sarah has an up and coming gossip blog and Ann is a mod on r/fashion.

1. What tools does the community need to best settle disputes?

2. What's out there that's been proven to work?

3. Can you see the above scenario resolving positively without the platform's involvement, how?

Hi, been lurking and learning for a while and am now faced with this scenario, many, many thanks for all the help you can give.