IPhone 5 Sleep/Wake Button Replacement Program

IPhone 5 Sleep/Wake Button Replacement Program(ssl.apple.com)

16 points by YPetrov 12 years ago | 14 comments

zachlipton 12 years ago |

My iPhone 5 sleep/wake button has been pretty much dead for a month or so now (it would sort-of work if you pressed it multiple times with feeling) and this program was finally the kick in the pants I needed to deal with it. I had AppleCare, so it would have been covered either way, but the thing was getting on my nerves.

It was even more painless than I expected. Got a same-day Genius Bar appointment on Friday, backed up my phone, walked over to the Apple Store from work. Waited 5 minutes, spent maybe 5 minutes going through the replacement song and dance, and walked out with a new working iPhone in my pocket.

arrakeen 12 years ago |

My iPhone 5 is the worst smart phone I've ever owned by far. Seemingly days after my warranty expired, the sleep/lock button and the volume down button stopped working. It's great that they're recognizing the sleep/lock button issue and I will definitely be taking advantage of it, but I'm still left with a broken volume button

batuhanicoz 12 years ago |

In Turkey they replace any iPhone with broken home button or sleep/wake button given it is within it's warranty time. And it takes roughly 10-15 minutes to walk into the Apple Store and walk out with the new phone.

Replaced two phones in the past 2 weeks.

spada 12 years ago | |

i'd love it if it were as simple as that in Canada.

yurymik 12 years ago | | |

It literally is. I had volume button broken two weeks after the purchase. Went to the Apple store, 15 minutes later came out with a new phone.

dmayer 12 years ago |

They also have a software solution in the form of a floating overlay (similar to Facebook Messenger). I saw the feature recently and it allows you to trigger both the sleep and the home button.

dunham 12 years ago |

My wife's phone has this issue. She took it in two days past the 1 year warranty period (last month) and they refused to fix it.

spada 12 years ago | |

"As of April 25, 2014, the replacement process will be available in the U.S. and Canada. In other countries, it will be available as of May 2, 2014."

JimmaDaRustla 12 years ago |

GF's phone has this issue. She says "If I use my teeth, it works."

I don't even...

hberg 12 years ago |

They should do this for the home button as well. Both my 3GS and 5 have developed finicky home buttons.

DanOWar 12 years ago | |

I've had this issue with an iPhone 2 and 4, and was able to permanently fix it in both cases by applying acetone to a cotton swab (Q-Tip) and cleaning the home button with it (allowing a small amount of acetone to enter into the seam). In both instances, the home button worked like new afterwards, for years. Your results may vary, but to maximize your chances, I'd suggest using a high grade acetone (e.g. from a home improvement store) as opposed to nail polish.

jinushaun 12 years ago |

I look forward to a similar press release regarding the iPad mini home button...