The story of a product built entirely in public(medium.com) |
The story of a product built entirely in public(medium.com) |
Haven't they been paying attention to all the venture-funded teams that do reach mass distribution but are shuttered because they can't find a way to be profitable? Even a distributed team has overhead ... the team members are covering it instead of the company. And eventually they'll want (deserve) at least a salary.
If Helpful charged $x/mo and competed with other support tools on features and pricing, it could grow into a decent business. If it's a totally free, community owned (meaning customers can get involved in product direction) competitor to those existing companies, it has a much easier path to being a market leader. Once a product like this has huge distribution, the options for monetizing are plenty. (Build a marketplace of add ons, charge for premium features, etc)