Ask HN: ShirtJS order problems: troubling silence

9 points by hannesfostie 11 years ago | 6 comments

Hi HN,

A while back, I found a post here of someone showcasing shirtjs dot com (don't want to link, to avoid people not reading the post actually purchasing something). I liked the T-shirts, as did some other people in our local community, and I decided to order one.

Soon after my order, I received an email stating that demand was overwhelming and it'd be a while before they be shipped. That was around a month ago. I've since tweeted them and emailed support twice, but no word.

Their Twitter account has been silent since the 26th of March.

Apparently, I'm not the only one who's contacted them, and I know several others who are still waiting for their order as well.

Does anyone have more information? Considering I used VISA and not PayPal, can I dispute the charge and ask for a refund?

52358 11 years ago |

I have successfully purchased 2 shirts from them at the beginning of March and it did take until April for them to arrive, being only 2 states away from them. I had a very hard time getting any response from their custom support until right before the shirts arrived.

I did order 2 more shirts at the beginning of April and have yet to see those yet..and custom support is gone again.

danielwinter 11 years ago |

Thanks a lot for asking this right here. Glad I'm not only one that got tricked by murada. Having so many hackers here, can't get him down or something? I mean like... letting his car speed up and deactivate the brakes, delete his bank account, destroy all of his electronic devices... anything?

eldon_a 11 years ago |

Same. Ordered a month and half ago. No Shirts and silence from them to any of my requests for an update.

Glad - I pulled back and only ordered one shirt as a quality test before I placed a larger order.

blaketarter 11 years ago |

I am also in the same boat, ordered five shirts from them and haven't heard from them since the email stating that things were delayed. I even did a whois lookup on their domain and contacted the person who registered it to try and get some answers, still nothing.

bceagle 11 years ago |

Yeah, I am in the same boat. I just initiated a chargeback through my credit card. Sucks.

stanboyet 11 years ago |

Same here ... Contacted them, just got the email saying they were delayed ...