How UBER banned me for almost 6 months because driver falsified my behavior

4 points by mraj 10 years ago

I haven have been banned from UBER for almost 6 months. There, I said it. Not that I am a criminal or anything or I have carried firearms while taking UBER. But because some racist driver from Afghanistan didn't like Indians. I am an Indian, and we were having a normal conversation, and apparently he told UBER that I puked in his car.

Although, UBER charged me with the cleaning fees of $200, on top of this I got BANNED. I also asked UBER to show me the pictures where I puked in his car, and the driver showed is some black marks behind his seat. How can I puke be black? LOL!

I have these conversations with Uber Support while ago and I have started the thread with them again:

Kristine (Uber) Jan 18, 11:33

I’m happy to clear this up for you.

We received feedback that during a trip, you put a driver in an extremely compromising position, by having an open container of alcohol in his vehicle.

The Uber system works because both riders and drivers feel safe when using it. Riders trust that their drivers have been properly screened and vetted, and drivers trust that we do not allow people on the system who make them feel uncomfortable, disrespected, or threatened in any way.

Consequently, we’ve banned you from accessing the Uber system.

Kind Regards,

Kristine

Uber Support

uber.com | facebook.com/uber |@uber

Hello:

After connecting my account today, its telling me that my account has been disabled. Can you please let me know why you disabled my account? You can contact me at xxx-xxx-xxxx.

Sent from my iPhone

Someone1234 10 years ago |

If this is true, why would you pay the $200 cleaning fee? Also I get the strong sense that there is more to this story, and that we're just getting one side of it. Were you drinking/had you been drinking? Was there an open container? Why do you assume racism is the motive, was there an argument?

mraj 10 years ago | |

They asked me to pay the $200 first (which I did). After a couple of days, they banned me for no reason. There is nothing more to it. Like I showed in my original post, the feedback I got from the UBER Support.

Someone1234 10 years ago | | |

> They asked me to pay the $200 first (which I did). After a couple of days, they banned me for no reason.

That's very confusing. You're claiming they banned you for "no reason" but don't have any issue with the supposedly unjust $200 cleaning fee.

Either BOTH the ban & cleaning fee are unjust, or neither of them are. It seems strange that you're upset about the ban but perfectly happy to pay $200 towards something you claim that never occurred.

I literally don't understand where you're coming from. I'd be much more upset about the cleaning fee (and would outright refuse to pay it). But instead you seem like you know you made a mess that needed to be cleaned up, and are just upset that they still banned you after paying it (i.e. you feel that because you pay, a ban is unfair).

I also noticed that you didn't answer my question about drinking either before hand or while in the vehicle.

auganov 10 years ago | | |

I'm sure people will appreciate if you can attach the emails that talked about the cleaning fee, puking, pictures etc? You left out the interesting/important part basically.

So did you have alcohol or not?

xsmasher 10 years ago |

There was a similar story on reddit a month ago; internet detectives "ENHANCE-ed" a photo and determined that the driver could not taken an incriminating photo at the time they claimed to.

https://www.reddit.com/r/LosAngeles/comments/399rp1/please_h...

theaccordance 10 years ago |

So all of this happens to you six months ago, and now you're finally sharing it with HN?

BRB, getting the world's smallest violin out to play