Raising more money, but can't reply to vital support/security inquiries?

Like the final request of mine below, asking them to save their own resources, because someone was spinning up fake trials or something using my company's domain:

"Please cancel these signups, they're fraud." Hide quoted text

---------- Forwarded message --------- From: Supabase Auth <noreply@mail.app.supabase.io> Date: Sat, Jul 12, 2025, 5:15 PM Subject: Confirm Your Signup To: <employee@***.com>

Confirm your signup Follow this link to confirm your user:

Confirm your mail

You're receiving this email because you signed up for an application powered by Supabase Opt out of these emails Hi there,

Thanks for reaching out to us. We have received your support request and your ticket id is SU-223879

Free plan will receive no guaranteed support response - we try to respond to outage related issues asap however Pro and Enterprise tickets take priority. Upgrade here.

For non-outage related issues, Free plan users are encouraged to ask their questions inside our GitHub Discussions https://github.com/supabase/supabase/discussions.

The Supabase Team.

Me: This is a pretty bad smell for this to still be unanswered and ongoing.

Your "Opt-Out" link remains broken - how is anyone supposed to get in touch with you?!

2-3 months go by: Hey,

For security reasons, we’re not able to process requests submitted by email. Please resubmit your request through the Support Portal so we can verify project ownership.

If your request falls into one of these categories, here’s how to proceed: If your issue is related to login access and this ticket was closed in error, just reply to this email and we’ll reopen it For account deletion, you can remove your account directly in your Supabase dashboard For the latest DPA, visit the Legal Documents page To report a security issue, please submit it through our HackerOne program

Thanks for your understanding, Supabase Support Team Website • Docs • Community • Twitter • Status Sent from Front

"Wow...I'm not a customer.

Months later, this is still unresolved?"

user:	gelfunde
created:	October 17, 2025
karma:	3