Added in edit:
The title here on HN makes it clear - but if someone, anyone, goes to that page, even if it is a problem they need solving, how do they know that they solve the problem! Having something, anything, like:
No physical Address?
No problem!
We make it easy to get
together even when you
can't give an address.
This is intended as useful feedback - I'm saying what I found frustrating, and in some sense what I need to see. I'm trying to help them see from a fresh perspective things that need changing. That fact that most hipster pages are slick, gorgeous, but ultimately similarly frustrating is a bonus.
And before you say that the younger generation at whom it's aimed will understand, remember that it's the middle to older generation who generally have much, much more disposable income.
Has some more hints but even after reading that it's mostly unclear. At a guess they couple an ID to a lat/lon pair, a 'just for you' google map pin.
From their blog
"So what’s wrong with the physical address system in Kenya? It’s not that it doesn’t work, it’s that it fundamentally doesn’t exist. The majority of homes do not have a name or number, rarely have a street name and definitely no national level post or zip code. This leads to major social and economic issues that are throttling growth in Kenya.
Imagine an ambulance driver who can’t find their casualty, a pizza delivery man who can’t find his customer or a bank that does not know where their customers live. This happens thousands of times a day in Kenya and almost every other emerging market in the world. It’s a big problem that has to be fixed and we believe we’re the ones to do that."
The target market would know exactly what this is and why it's useful, because they live every day without a physical addressing system like most of the world enjoys[1]
[1]: http://www.tripadvisor.com/ShowTopic-g294206-i9216-k5547694-...
To be honest, we just pulled together the website last week; we weren't quite expecting this attention... but bring on all the early feedback!
To try to help explain in a little more detail what we're up to...
* Problem * The lack of physical address system is a huge problem here in Kenya. Here is the GPS trail of a fast food delivery rider that we tracked recently in Nairobi: https://www.youtube.com/watch?v=cIaBTJxdddY
He went 462% further than he needed to because there was no clear destination address. Imagine what that's doing for business efficiencies and customer experience? Imagine that track is not a delivery motorbike but an ambulance.
Last week an ambulance driver told us he was so lost earlier in the week that he spent 20mins in a 500m radius trying to find the house. Unfortunately when he arrived, the casualty was dead.
This is happening 1000s of times a day all over Kenya and other emerging markets around the world.
* Solution *
The short/honest answer is that we don't know yet. The longer answer is our vision.
We believe that at OkHi we can build the next generation of an address system. A system that can truly scale in countries like Kenya and beyond.
Imagine OkHi as a simple address book on your phone that allows you to easily create a digital equivalent of a physical address. You also have access to the addresses of family, friends and useful businesses.
With the OkHi address book, you can now securely share or receive addresses to: - ensure the ambulance trying to find your mum's house doesn't get lost - help the pizza delivery restaurant get food to you still piping hot - be confident that you're not going to be late for your first interview
Exactly what an OkHi address is, we don't know right now. GPS will be part of it but not all of it. Each week we're running lean experiments to try to find out.
We're super keen to get everyone's input and ideas so comment away or ping me directly at timbo@okhi.co.
While there are a few dozen products in the space (the pretty, the hacky, the I'm-hopeless-let-me-cease-and-desist-you-on-no-grounds-whatsoever), none so far has managed to create enough of an incentive for consumers to switch. This is absolutely key to any success in the "personal addressing" market, I really cannot stress this enough.
We decided to switch gears months ago.
We created beautiful, easy to use tools for "addies" to be shared just about anywhere, and spent many months in back and forth with government, e-commerce and logistics companies. We knew our assumptions had to be right. Hell, we even built our own maps and collected on-the-ground data that nobody else had, to further enrich these addies with human-readable descriptions in different languages (and built an API around this). All of our efforts, however, did not make enough of an incentive for consumers to adopt our product, even with extreme geofocus and localization.
I am excited to see how things go for OkHi.
Ultimately, though, I think this problem is best solved by someone like Facebook. Why they haven't done so yet is beyond me.
Some of the downsides was that it only used the english language and that the next square meter over might be "purple dolphin bug" so there was no intuitive relation between square meter locations in any region.
Check out their mobile app, it's really nice.
I remember reading that there were multiple competing systems being proposed for national adoption, and some kind of controversy about which was the easiest to use. Can't find a reference at the moment.
I can't possibly see it working without government adoption; it's really something that needs to be part of the public service infrastructure.
This simply isn't possible without low-level addressing. I hope OkHi can get this solved.
But, this really should be a P2P network with a petname system or something like that.
And it's funny how people don't see it as a problem, even after you spell it out.
My question is how much of the OKHi functionality can be achieved with dumbphones, assuming that a significant proportion of the Kenyan population sticks with them for the foreseeable future?
Setting up ...
* Take a photo of your front door (or where ever it is you're meeting),
* Include your lat/long,
* Create a unique, private ID (or URL of some sort),
* Share it.
Finding ...
* Point the app at the URL
* The app guides you to the lat/long
* The app displays how close you are, and the photo.
Is that what you do? If it's slick and usable then it could be really good. If it's something else that you do then it would be fascinating to see a compare-and-contrast.
Second - the landing page tells me nothing about what the app actually does. I saw the tagline on HN, went to the page and was immediately confused with some line about "dinner", which made me wonder if the page had been hacked or worse.
Since you mentioned delivery riders and ambulances, would you expect (hope) them to be part of your user base? Say a customer / patient is a user ... does the business / hospital need the app, or does the URL you send give them what they need as-is?
Either way, I expect you'll want to (or already have) reach out to businesses, hospitals, police, etc to spur adoption (or at least let them know what it is and how to use it).
Such outfits (on the finding end, with a definite interest in successful use) will also be looking at your website to determine what you do, how it works, how they'll use it, etc.
If you can, create some demonstration videos of how it works. Ideally with actual people in a scenario like you describe. If a 45 second clip can demonstrate what you described above, that could be very helpful in getting people to adopt.
Can you get any insight / partnership / knowledge share from FedEx, UPS, DHL, etc? I'm sure they've operated in Kenya for a long time, and have spent lots of brainpower on figuring out efficient locations and routes.
However, the need is glaring and I refuse to believe there is no incentive for people to find a better solution. Happy to listen to a counter argument though.
Most of their residents have the very latest devices, are at least as tech-savvy as your average Western consumer, and have disposable income. We conducted hundreds of different experiments, and most of them led to the same conclusion: pain by itself is not enough. These are people that have suffered from the issue extensively (including myself for many years), yet are unwilling to engage in a significant behavioral change. Investors feel exactly the same way, and I am talking about the very best with partners who were raised in some of these countries.
I am not saying that we tried everything, but I think we were extremely exhaustive, often employing city-specific growth/incentive tactics akin to those used by many successful companies in these regions.
It's a super simple problem to solve. There are hundreds of solutions out there. The people, thus far, have wanted none. I think I know why, and I am keen to share our findings, ultimately, though, there really is no better way to convince yourself than to find out directly, by getting your hands dirty.
On the flip, can you imagine how inadequate most landing page messaging is for someone from Botswana or even Nicaragua :)
a) they understand your problem, and
b) they have a neat, clean, efficient and effective solution.
Nothing.
They need to make it clear that they have a solution to a problem that you might not at this moment remember that you need solving.
I understand that you think I'm not in their target market. In fact I am, but that's not the point. The point is that a landing page should bring to mind why they need you, and make sure you know that they are a brilliant solution.
Victoria's Secret doesn't explain the purpose of bras on their front page- yet their target market understands the purpose of them.
I contend that the answer is "No".
I wonder if you're looking at the page already knowing what they do and what problem they're solving.
So imagine you have the problem that OkHi are solving, that you could use their solution, but that you don't know that they have the solution. Now imagine that you end up on their landing page. Have a look. Go on, have a look. You arrive, not thinking about the specific problem. What is there that tells you that:
a) they understand your problem, and
b) they have a neat, clean, efficient and effective solution.
Nothing.
They need to make it clear that they have a solution to a problem that you might not at this moment remember that you need solving.
I understand that you think I'm not in their target market. (In fact I am, but that's not the point.) The point is that a landing page should bring to mind why they need you, and make sure you know that they are a brilliant solution.
But if you think it's fine, and they think it's fine, then maybe I, someone who actually might be interested in their solution, is obviously wrong, and the feedback is obviously misplaced. It's not like the public is ever right about the service being provided for them, and the implementors are always right. Screw feedback - that's useless.
> From their blog ...
I am pessimistic but excited as a technologist and entrepreneur. Maybe there's something us and many others have missed that the team here will see. Myself, I would definitely look more in the direction of services like M-Pesa and Facebook than e-commerce or government. That's my two cents.